Our visitors are very important to us. We do our best to treat you with fairness and respect you deserve. These Terms & Conditions are also written with you in mind. So please bear with us as we take you through this legal formality.
Best regards, Clifford Legodi
These are the terms under which we offer Diepconnecto. By registering and paying your deposit for a Tour, you are entering into this Participant Agreement with us. Please read these terms carefully before making a deposit or payment for a Tour.
Diepconnecto Tour Participant Agreement
Diepconnect, a part of non-governmental organisation “Southern Africa Youth Project”, acts as the tour operator (the “Operator”), described on the Diepconnecto website (the “Website”) or in your brochure (the “Tour”), operator and is not responsible for the acts or omissions of other parties. The terms and conditions of this Participant Agreement apply to your Tour and the program for the Tour (the “Itinerary”).
Pricing and Inclusions: Quoted Tour prices are per person. Prices include programming, planning, handling and operational charges and are based on current rates of exchange, tariffs and taxes in effect at the time of publication.
Reservations and Payments: The Tour deposit amount is listed on the Website or in your brochure. The deposit is required in order to confirm your booking. Upon receipt of the deposit, the Operator will send you confirmation of your booking. Your final payment date will be listed on the confirmation. If a Tour is already full, we will accept deposits on a standby basis. If space becomes available, you will have the choice of joining the Tour by paying in full or forfeiting the space in return for a refund of your deposit. Final payment is due one (1) day prior to departure unless otherwise indicated on the Website or in the brochure. If your reservation is made within (one) 1 day of departure, the entire cost of the trip must be paid at the time of the request in order to secure confirmation.
Cancellation by You: We must receive your cancellation notice in writing by email or phone, and your cancellation date will be the date on which we receive your notice.
If we receive your cancellation notice one (1) day or more from the Tour departure date, we will refund fifty percent (50%) of the deposit amount, and all of the Tour price, to the extent that you have made that payment.
If we receive your cancellation notice 1 (one) day or fewer prior to the departure date, we will retain twenty percent (80%) of the deposit.
Cancellation or Substitution by Us: We will make commercially reasonable efforts to keep the Itinerary as it has been published; however, the final Itinerary may vary due to availability and factors beyond our control. We may in our sole discretion substitute services such as hotels or goods of similar quality for any service or good stated in the Itinerary.
If we cancel a Tour, our liability is limited to a full refund of your payments to us and we will not be liable for any other costs, damages or refunds of any kind for any loss, delay, inconvenience, disappointment or expense whatsoever in such circumstances. If a Tour in progress must be interrupted or canceled, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour.
Children: Persons under 18 should be accompanied by their parent(s) or legal guardian(s), or have a written permission signed by their parent(s) or legal guardian(s) allowing the person under 18 to participate in the tour.
Conduct During the Tour: You are responsible for respecting the authority and following the directions of the Tour guide during a Tour. We may exclude you from participating in all or any part of the Tour if, in our sole discretion, your condition or behavior renders you unfit for the Tour or unfit for continuation once the Tour has begun. Unfitness may include, without limitation, any behavior that, regardless of its cause, is inappropriate or offensive or interferes with the delivery of Tour services or may constitute a hazard or embarrassment towards local living in the Tour area. In such case, our liability shall be strictly limited to refund of the recoverable cost of any unused portion of the Tour. Should you decide for any reason not to participate in certain parts of the Tour or use certain goods included in the Tour, no refunds will be made for those unused parts of the Tour or goods. You agree to indemnify and hold us harmless from and against any costs, damages, losses or liabilities arising out of (a) the actions or omissions of any minors traveling with you and (b) if you checked the box indicating that you are signing on behalf of yourself and your traveling companions, your companions’ claims that you were not authorized to agree to this Participant Agreement on their behalf.
Limitation of Liability and Damages: In no event will we be liable for any injury, loss, claim, damage or any special, punitive, exemplary, direct, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, that arise out of or are in any way connected with the Tour, even if advised of the possibility of such damages.
Force Majeure: We assume no responsibility for any personal injury, property damage or other loss, accident, delay, inconvenience or irregularity which may be occasioned by reason of any matter beyond our exclusive control including but not limited to a delay or cancellation that causes you to miss all or any portion of the Tour, acts of God, acts of government, war, terrorist acts, riots, disaster, weather extremes or strikes. You understand that health care standards, facilities and services abroad may be different or even inadequate for treating health conditions.
Assumption of Risks and Release: If you participate in activities during your Tour, certain risks and dangers may arise, including, dangers and risks inherent in activities in underdeveloped areas. You hereby expressly assume all of these risks and dangers, and you hereby expressly agree to forever release, discharge and hold us and our guides, employees, officers and directors, harmless against any and all liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with your Tour or participation in any activities in which you participate.
Arbitration: You agree to present any claims against us within ninety (90) days after the Tour ends and to file any suit within one (1) year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one (1) year. In lieu of litigation and jury trials, each of which is expressly waived, any dispute concerning, relating or referring to this Participation Agreement, the brochure, or any other literature concerning your trip or the Tour shall be resolved
General: You hereby consent to our use of pictures or video of you in our marketing materials without compensation.